Privacy Policy

Updated as of February 2024.

The PlayGarten, LLC, operating as “The PlayGarten” (“The PlayGarten”, “PlayGarten”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information.  This Privacy Statement describes how we may collect, use and disclose personal information on our website or mobile applications (“websites”).  This Privacy Statement applies to any personal information we collect or receive about you, from any source.  

By submitting your personal information, using our websites, or subscribing to our services or products, you signify your agreement to the terms and conditions of this Privacy Statement.  Please check back periodically as this Privacy Statement may be amended from time-to-time.

What personal information do we collect?  To whom do we disclose personal information?

Depending on how you interact with us, we may collect the following categories of personal information about you:

  • That may personally identify you, such as personal information that we may collect, use and disclose including your contact information (name, address, location phone number or email address), and other information that you may provide to us or that we collect with your permission (“Personal Information”).  Personal information does not include publicly available information or your business contact information.
  • About your internet connection, the equipment you use to access our website, and usage details.
  • Your transaction information, such as your payment information, billing and shipping address, the products and services purchased, and your purchase and consuming history.
  • Video and audio information, such as through our security systems (such as closed circuit televisions).
  • Other information you may provide that we combine with your personal information, such as your birthdate and information about your friends and family.

We collect this information:

  • Directly from you, when you purchase or interact with us about a product or service that we offer or provide (for example, when you email us or contact us through our website or complete waivers or consent forms).
  • Automatically as you navigate through the website. Information collected automatically may include usage details, referral data, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties based on your consent, for example, our business partners or if you interact with us using social media platforms or if your friends or family purchase passes on your behalf.
  • We may collect your personal information through any security systems (such as closed circuit televisions) we have installed in our premises.
  • As permitted by law.

In general, you can browse our websites and “opt-out” from providing us with any personal information.  Once you agree to provide us with personal information, you are no longer anonymous to us. If you choose to purchase certain services you may be required to provide contact and financial information to our third party payment service provider, and other personal information as indicated on the forms throughout their websites. Please review their policies posted on their website to see how they handle your information. Where possible, we indicate which fields are required and which are optional.  You always have the option to not provide information by choosing not to use or purchase a particular service.

We identify the purposes for which we may collect, use and disclose your personal information at the time that we collect such information.  Such purposes include creating and managing your PlayGarten account, providing and operating our services, completing your transactions, processing waivers, responding to your inquiries, sending administrative announcements, sharing information with you that we think you may be interested in such as promotions, savings and other marketing communications, and internal business purposes such as administering or improving our website and improving your experience at our premises.  We obtain your consent for such purposes at or before the time that we collect, use or disclose your personal information, except where permitted or required by law.

The PlayGarten may share personal information in order to fulfill the purposes that you have consented to. We also may share information about you, including your personal information, with third parties in certain circumstances including:

  • Third Party Service Providers. We may share information with business partners and other third parties, such as promotional partners with whom we partner to offer promotional activities and service providers, who may have access to or need to process your personal information in order to provide us with services. These services may include, among other things, outside credit card processing companies, database management and service providers that create or maintain our databases, research and analyze the people who request products, services, or information from us, and vendors that prepare and distribute communications, respond to inquiries, deliver advertising-related services such as reporting attribution, analytics and market research;
  • Legal Processes. We may disclose information we collect from you in order to comply with the law, a judicial proceeding, court order or other legal process.  We also may disclose information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to safety of a person or violations of our policies;
  • Business Combinations. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company; and
  • Marketing and Social Media. We may share information in an aggregated or de-identified format about users with third parties for marketing, advertising or research purposes.  We will not share your personally identifiable information with third parties for their direct marketing purposes unless we have obtained your consent in advance. We also use personally Identifiable Information and other information provided by users in combination with Facebook or other social media sites to create and target audiences, as well as measure and optimize our advertising.

How do we retain and safeguard your personal information?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law.  We have implemented, or intend to implement, physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, and unauthorized access, disclosure, copying, use or modification.

How do we monitor our websites?

Our websites may place and access cookies when you visit our websites.  A cookie is a small data file that websites commonly write to your computer.  A cookie file contains information that can identify you each time you visit the website.  Our websites use cookies as a way to measure website activity and traffic patterns.  We may use third party vendors and advertising networks to serve advertisements on our websites.  Such third parties may place and access cookies on your browser, including for the purpose of delivering tailored advertisements to you.  That activity is subject to such third parties’ policies and terms.  You may choose to set your computer to reject cookies if you desire.  However, if you refuse to accept cookies, you may not be able to use some of the features available on our websites.

From time to time, we collect certain usage information from our servers, or servers that belong to third parties, that relates to the use of our websites.  We use this information to improve our websites, for example by enhancing pages or features that are visited frequently, and on occasion we may share this information with our affiliates or other third party companies to provide them with an indication of the amount of interest in our websites for advertising purposes and to help us plan for technical improvements.

No mobile information (text messaging originator opt-in data and consent) will be shared with third parties/affiliates/business partners for marketing/promotional purposes. The opt-in is not transferable to another party involved in the process.

Do Third Parties Use Cookies or Other Tracking Technologies?

Some content or applications, including advertisements, on the website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page. We also encourage you to review the Google’s policy for safeguarding your data.

How can you access your personal information?

We will make available to you any personal information that we have collected, used or disclosed from our website, upon your written request, to the extent permitted by law. We will attempt to respond to your written request within thirty (30) days.  We will advise you in writing if we cannot meet your request within this time limit.

Children’s Online Privacy Protection Act Notification

Our website is not designed or intended for use by children under 13 and we do not collect Personally Identifiable Information from children under 13 via our website. If we discover that a child under 13 has provided us with Personally Identifiable Information, we will delete such information from our systems. If you are under 18, you should use the website only with involvement of a parent or guardian.

Pursuant to 47 U.S.C. Section 230(d) as amended, The PlayGarten hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the Electronic Frontier Foundation website

Please note that certain features of our websites allow for the posting of testimonials, photos, and videos. If you are posting any materials to our websites (websites we control), you may not post any materials showing or depicting a child unless you are either the parent and/or legal guardian of that child and authorized to post such material.

Notice to Residents of Countries outside the United States of America

The PlayGarten is headquartered in the United States of America.  Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world.  By providing us with personal information, you consent to this transfer.  We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored.

Changes in this Privacy Statement

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Contact Us

Our Compliance Administrator is accountable for our compliance with this Privacy Statement and applicable privacy law.  All comments, questions, concerns, or complaints regarding your personal information should be forwarded to our Compliance Administrator as follows:

The PlayGarten, LLC

Attn:  Compliance Administrator